Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at theroyalsilkvns@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at theroyalsilkvns@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theroyalsilkvns@gmail.com.
Return, Exchange and Cancellation Policy
At The Royal Silk, we strive in giving our clients a 360° shopping experience, which is comprehensive of having a supportive Return, Exchange and Cancellation Policy. Before we plunge into the subtleties, we might want to give you a short understanding of how we rejuvenate our items. Be it weaves, readymade, handiworks or stylistic layout, each of these pieces is made with the most superior attention by our craftsmen and weavers with a lot of significance on quality and meticulousness. We utilize customary and revered methods without compromising at any progression. Thus, a considerable lot of our handloom weaves, particularly sarees are designed to be unique.
While we put in our earnest attempts to convey a request which is agreeable to you, we comprehend that startling components and unavoidable conditions may emerge, making the need to return or exchange or drop your request. Our profits, trade and wiping out strategy is planned explicitly to give a chance to you to do as such without an excessive problem by making the interaction simple, speedy and consoling. To guarantee that it is commonly pleasant to the two players, we energetically suggest it just for outrageous situations. Kindly set aside the effort to peruse and comprehend our arrangement completely. You can generally connect with our client support group if you have any questions via theroyalsilkhelp@gmail.com or WhatsApp +91-9140931044
RETURNS
We accept return request within 7 days from the delivery date. For raising a request we need valid unboxing video showing the defect in one go without any cuts or edits.
After receiving the return request we will verify and provide the refund or exchange of the product within 5-7 business days.
NOTE - You can't cancel orders if the delivery cycle starts.
To return an item, if it's not too much trouble, reach out to our client care group at theroyalsilkhelp@gmail.com or +91-9140931044 within seven days from the shipping date
To assist us with handling your request quicker, kindly notice your request number in the headline.
In the wake of accepting your request for a return, we will send you an affirmation mail. Kindly permit us a limit of 7 working days to deal with your request. After receiving the request we will verify and refund your amount in 5-7 business days.
We offer returns just on items that have an assembling imperfection or that have been incorrectly shipped.
Return guarantees because of moment shading varieties won't be acknowledged, as the shading goal can somewhat differ between your screen and the original item.
If it's not too much trouble, note that profits are not pertinent for the accompanying classes:
- Limited items that are on special
- Saree orders comprehensive of Pico, falls and decorations
- Sarees where the pullover material is cast-off
To work with the return communication, kindly guarantee that the item isn't utilized, washed or harmed. We likewise require you to keep the bundling, labels and receipt unblemished.
On the far-fetched occasion that you get a damaged or altered package, we require you not to acknowledge it from the conveyance staff.
Kindly inform us about the same quickly through email, alongside photos of the damaged package.
To facilitate the cycle, kindly contact us at the hour of conveyance to assist us with planning with the messenger group on the most proficient method to continue further.
The substitution of the damaged item is subject to the damage and the report put together by the messenger. You can either decide to have the instalment discounted to your record or get store credit of equivalent worth.
Kindly guarantee that you have safely packed the item you are returning to protect it from any misfortune or damage during travel.
Kindly note that the delivery charges for all profits should be borne by you, except for the damaged package. On account of global clients, you should sustain the material traditions and obligations for returning the item to us.
The item should be returned in its original state for the exchange or return to be processed.
Transportation address for returns:
The Royal Silk
Jaitpura, Varanasi, India
The Royal Silk maintains all authority to dismiss off-base or preposterous or incessant return claims by a client.
Trade
If you return an item, we offer the choice either to exchange it or get a refund in the wake of deducting the exchange charges.
After getting the return request affirmation mail from us, you will have a choice to pick between the two.
The trade interaction will start after we get the brought item back. Kindly permit us 5-7 working days after this to send the traded product.
If it's not too much trouble, note that transportation charges for the trade won't be sustained by us. Also, on account of worldwide clients, our arrangement doesn't cover the relevant traditions and obligation charges.
Any item that we can't receive according to the above process can't be exchanged.
Discounts
If it's not too much trouble, note, all discounts will be handled through the ledger through which the purchase request has been made, in the wake of deducting the exchange charges.
The discount cycle will start within 7 working days of getting the product. In any case, we can't ensure the time taken by the bank accomplice.
Discounts will be handled through our solid instalment entryway for all products that you request through Credit/Debit cards. These instalments will be steered back and credited to your record.
Discounts of instalments made through Demand Draft/Check will be transported through our dispatch accomplice. Money discounts are not accessible.
We offer discounts just on the accompanying grounds:
- Items that have a genuine imperfection or issue as far as quality/size.
- Items that have been damaged before transportation.
- Items that have been dispatched incorrectly.
If you have requested a few items, and at least one of those items are not in stock, you will get a discount adding up to the worth of the product(s) not accessible.
If because of any supposed explanation, you wish to return an item that agrees with our arrangement, you have an alternative to pick between discount/exchange adding up to the declared worth of your request.
On the off chance that you wish to drop your request within 24 hours of putting it, the sum will be discounted.
Dropping Out
On the tragic occasion that you wish to drop your request, kindly do so within 24 hours of submitting the request.
On account of crossing out, we will discount the sum to your record after deducting the exchange charges, which must be carried by you.
If it's not too much trouble, note that you can't cancel orders if the delivery cycle starts.
Dropping of requests which incorporate pullover, pico and falls sewing isn't permitted.
Revised orders can't be dropped.
During any phase of the above measures, on the off chance that you need any support kindly go ahead and contact our Customer Care Team at theroyalsilkhelp@gmail.com or +91-9140931044 . We would gladly direct you through something very similar and resolve your issues.
